Your attitude at work can change your career in ways you may not expect. Just as workplace gossip is seen as a problem, so are rudeness and apathy. These attitudes may not be overtly hostile, but they cause damage all the same and can stop your career in its tracks.
Call centers train their workers to smile when they speak on the phone to customers. This is because a smile is heard in the voice even when you can’t see the speaker and will influence the hearer. If something so simple as a smile will change the way you are heard on the phone, imagine how much your attitude changes the way you interact with your co-workers and customers!
Gossip is a trap many fall into because it is so easy to talk about other people. The long-term effects of gossip are seen with strife in the workplace, time-wasting, and the gossip being considered untrustworthy. Don’t listen to gossip and don’t pass it on.
Rudeness will cause folks to back away and go somewhere else. Why be treated like that when it is easy to find an alternative? There are many reasons given as an excuse for rudeness, and not one of them changes the initial reaction. You may win someone back by apologizing, but it’s better to avoid the problem by thinking about how your attitudes and actions affect other people. Treat others kindly, just like you’d like them to treat you.
Apathy is like quicksand. The longer you sit in it, the harder it is to get out. If you feel like what you are doing every day is worth little, then apathy sets in quickly. No matter where you are in life, apathy changes the way you see your life and the way you interact with others. A wise man once noted that investing in something makes it precious to you. Start putting effort into a task or a person and that task or person becomes important.
My earlier example of the smile over the phone left out one important factor: that smile did not have to be “felt” by the smiler in order to be heard by the caller. Your voice changes when your lips are shaped into a smile. In the same way, your attitudes are not at the mercy of your feelings at the moment. Choose to have a good attitude and see how your workplace changes around you and your career opportunities open up.