Most managers are regular employees who get promoted, but a lot of times that promotion comes with the realization you lack some managerial skills. It’s different being in management, but there are some things you can work on even as an employee that will really help you when that promotion comes.
These skills are actually good to learn no matter what your position is. For instance, a bank teller needs to “act with authority” when explaining why a check bounced — Saying “It looks like you might have not had the funds in your account; I guess maybe that’s why it bounced” with hesitation doesn’t have the same level of authority as “Your account balance was $50.00 short of the check amount when it came into the bank and you don’t have any overdraft protection set up, so an automatic process began. This is what you can do about the situation….”
If you want to be ready to move up into management, start learning what you need to know.
A Checklist of Skills to Learn
- learn how to be comfortable having difficult conversations — all managers have to be able to do this because sweeping problems under the rug doesn’t make them go away.
- learn how to give feedback the right way — tell people when they are doing a good job, and if something is wrong, say so clearly without hinting around while providing a few reasonable suggestions.
- learn how to clarify goals — ask the boss what practical benchmarks are being looked for so everyone can be on the same page. If you can’t measure it, you can’t all reach it.
- learn how to act with authority — if the decision is based on policy, say so. If you want someone to do something, don’t make it sound like an option.
- Learn how to separate relationships from work performance — sooner or later a manager has to confront a lousy employee and fire them even if that employee is a friend. This is one of the hardest things managers face.
Is Your Resume Ready?
One of the things that will be examined closely when your name comes up as a potential manager is your resume. If you aren’t confident your resume is ready for that examination, the Resume Critique can give you professional feedback and concrete suggestions for making sure you are ready for the next step in your career.
When someone has been been promoted often enough, they know what it takes to advance a career. Marillyn Hewson, who is Chairman, President and CEO of Lockheed Martin shares from her experience in 5 Habits That Can Lead to a Promotion.
There are advantages to staying with a company and working your way up the ladder, but these habits will be good ones to develop no matter where you are working in the next decade or so. Here is what she looks for and encourages:
- Look for ways to solve problems on the job. Anticipating, identifying, and creatively addressing issues shows leadership potential. You can share your suggestions and let your boss decide what to do with them; even if your ideas go unused, your efforts will be noticed.
- Accept assignments that stretch you. Meeting those challenges gives you more opportunities.
- Keep track of your results. When there’s a hard number to point to, it should be on your resume. Recording the evidence of your efforts validates your work experience when applying for another position.
- Understand your company’s leadership values and look for ways to develop those qualities.
- Success is a team sport — every leader is part of a group that works together for a greater good. Work on making your workplace a better place to work and your efforts will be appreciated.
Marillyn Hewson speaks from her position as someone who has worked through many levels and positions at Lockheed Martin. She knows what your higher-ups are looking for. She says,
“Senior leaders spend a lot of their time focused on developing talent, building succession plans, and identifying who is ready to take on a leadership role. The success of an organization rides on doing this effectively. By practicing these five habits, you could be at top-of-mind when the next leadership position opens up.”
Do you ever feel like “Casual Friday” in the summer months is like looking at an artistic photo that’s supposed to mean something? The problem is, everyone interprets that meaning in a slightly different way. Business Casual is tricky anyway (the link is to all the blogs on this site that address the subject), but summer heat and vacation mode seem to make “casual” more important than “business” for a lot of us. The problem is that the wrong kind of casual keeps you from being taken seriously.
Break The Code In Your Workplace
It doesn’t really matter what anybody else says about how to dress in the workplace. Really. What matters to you is the written and unwritten dress code that is being used right now where you actually work. So start with the written code — ask for a copy of the official “how to dress for this workplace” dress code that Human Resources should have on paper.
Now take that paper home and pull out everything in your wardrobe that works within the guidelines. Some people even keep their work wardrobe separate from their non-work wardrobe so that mornings are easier on business days. Figure out a basic “work uniform” that will be the foundation of what you wear all the time. Many suggest switching out only one thing on casual days to lighten up the look but stay professional.
Having the written code down lets you evaluate the unwritten code you see around you at work. Notice who is showing a lot of skin, and who is wearing flip flops — what positions do these people hold? Unless you work at a scuba diving shop on the beach, it’s probably not your boss. Every company has a culture, and the clothes we wear reflect the culture. But every company also has a hierarchy and the clothes we wear send signals about where we see ourselves in that hierarchy.
If you want to break the code for your workplace, pay attention to what your supervisors and the higher-ups are wearing. You’ll start to see that those who are taken seriously at their job take their wardrobe — even summertime casual Fridays — seriously, too.
It isn’t difficult to end up in a job that leaves you wondering what you were thinking when you took it. But there still were investments that you made to be in that position, right? Here’s some thoughts on how to evaluate those investments, and what to do if you aren’t happy with the current return on your investment.
Investments in Your Job Today
Everybody invests three things in their career: time, money, and effort. But they vary widely on both the quantity and quality of what they put into it.
- Time invested includes how long you looked for your job, how long you’ve worked at your job, and how many hours you work. Time adds up in small increments, and the accumulated effect of the time you invested is valuable. You have experience when you have spent time doing something.
- Money invested can range from buying a paper to look at the job listings to buying the Job Search Success System. Your interview and working wardrobes, transportation costs, professional workshops; if you spent it to get or keep a job you invested it.
- Effort invested is harder to calculate. You can spend time at a training session and get nothing out of it because you were not really thinking about improving your skills. Effort means you have invested more than time or money — you put energy into it.
Improving Your ROI For Your Future Career
Professional development is all about adding effort to the money and time you invest in order to improve your return on that investment. You could buy that Job Search Success System, for instance, and invest money. You may even invest a little bit of time skimming the contents. But until you put effort into applying what you learn, you aren’t going to see much improvement.
You don’t have to buy anything to improve your ROI for your future career because you already have time and money invested to some extent. Add some appropriate effort to what you have and you will see positive change. It may take some more time or money, but those are useless without what you add to the equation.
There’a a lot of discussion in marketing about “today’s consumer” and the ways we are different than shoppers in the past. And it is true that today’s shopper is different, but the reason is not that people have changed so much. Our choices have changed, giving us online options that were undreamed of before the advent of the internet.
Having a lot of options is good if you know what you want and are ruthless about filtering down to the perfect fit. It can be frustrating to come up with nothing that fits, though, right? If you are trying to find the “perfect fit” in a resume service, it gets even trickier because you may not be sure of what you need or want.
One thing to filter out in your search would be any resume service that isn’t professionally certified. You are looking for the equivalent of custom tailoring and the expertise of the tailor really makes a difference here. That perfect fit is the result of getting measured and fitted for exactly what you need.
The A La Carte Services offer a basic list of services that can be purchased separately. Reading about each thing on that list will give you an idea about what is available in any good resume service. If all you need is one thing on the list, this is where to get it. The service will still be professional and customized for a perfect fit and you will have the one thing you need.
If you need the equivalent of an entire “outfit,” there’s even an option of customized packages to save you a little money.
What If You Overqualify For The Job You Want?
Job Search
Sometimes, you find yourself in the unenviable category of “overqualified” candidates when applying for a job. If you are interested in a position that you overqualify for, take a proactive stance and answer some common interviewer’s questions before they are asked.
- Answer “why are you applying for a job you overqualify for?” in your cover letter. Maybe you want to have a less demanding position because you have decided family time is more important than working 70 hours a week. Along with that, make sure you state that you highly appreciate being able to have a job that allows you to use your skills and work fewer hours. Another scenario is the person who has found they really enjoy the challenges of the lower level job and has decided they do not want to move up.
- Answer “won’t you move on to another opening as soon as one shows up?” with a resume that has highlighted the skills and experience you bring to the job, how those skills meet the job requirements, and some questions of your own during the interview that show your interest will be ongoing.
- Answer “how will you react to a younger supervisor and new technology?” by relating instances in your career where you worked successfully with all ages, and the technology trends you have kept up with or are currently learning how to use.
- Answer “what if we can’t pay you what you were making before?” by being prepared to discuss salary and a firm grasp of what you will accept, even if it is less. You may very well be working for less than you made before, but if the job is one you enjoy, that is worth more than dollars.
The cover letter and resume for an “overqualified” job seeker need to be fine-tuned to answer some of the questions satisfactorily and get you the interview where you can discuss the rest. If you are not sure how to do this, perhaps our coaching services would be a good investment. A Certified Career Coach can work with you one-on-one to strategize your job search effectively, and transform being “overqualified” into an asset that gets you that interview.
Communication is all about getting across barriers to connect. How many times have you suddenly realized that you do not understand what someone means when they use a familiar word? Or have you experienced this: you want a solution to a particular problem and the salesman keeps insisting you need a solution to a problem you don’t have?
Employers encounter a variation of this when an applicant submits a resume. In her excellent article, “How To Speak The Language of Hiring“, Lydia Dishman says that hiring managers want to know the quality of experience and how a candidate will approach the job once hired. Resumes, on the other hand, tend to focus on actions and education. As a result, the resume is addressing the wrong question.
You can speak the right language and address the right question, by understanding the process and perspective of the employer. Your resume has to pass through a couple of filters before you get called in for the interview. Most employers will use an electronic filter first, an applicant tracking system. Then the filtered list of potential candidates will be read by the recruiter, who scans for more detail. Finally, those resumes passing these filters is put on the desk of the person who determines the best fit for the job and schedules interviews.
That’s three different perspectives with their own questions; your resume must pass all of them. Intimidated? You don’t have to be. Just remember to focus on the specific job opening is. Tell how you developed a skill like collaboration by being on a team that worked on the very thing they are looking for. The computer sees the thing, the person sees that you know how to collaborate.
Still confused? We offer resume creation in our A La Carte Services and a Resume Critique for those who just need to know if they are saying what the employers want to hear in language that communicates.
Every once in a while someone asks, “Do I always need a resume?” The reason they wonder is because there are many other ways that your information gets to potential employers. Between online profiles, electronic applications, and your personal website, there could be a point when resumes are no longer required, right?
Wrong.
Most of the time a resume is going to be the only way you stand out from the crowd to a potential employer. Many times you will be asked to bring a copy of your resume to an interview because that paper resume is going to be passed around in hiring discussions. Your resume is your chance to customize your sales pitch to the specific job description and give an impression that goes beyond the template of electronic data input. It’s true that there will be an occasional exception. When NOT to use a resume is a matter of knowing exactly why that resume is not needed.
A resume will not be needed if the company specifically tells you they don’t want one. Or, maybe you won’t need a resume if you are working for someone who knows you very well.
But here’s the reason it’s good to have a resume, even if a potential employer doesn’t want one: Your resume has all your information condensed into one place. This comes in handy when you are filling out the forms they are using instead of a resume. It’s just a lot easier to have your work history and dates written down instead of trying to accurately recall your hiring date for the job you had five years ago. I think you will always need a resume when you come in for an interview, even if you don’t give it to anyone.
